NS0123 Sync Error in NetSuite Integration

If you see the error:

NS0123: The Expensify integration is not enabled in NetSuite. Please enable it under Setup > Integrations > Manage Integrations in NetSuite.

This means the Expensify integration is currently disabled in your NetSuite account.

Why the NS0123 Sync Error Happens in NetSuite

The NS0123 error occurs when:

• The Expensify integration is not enabled in NetSuite.
• The integration was previously disabled.
• Integration permissions were modified.
• A NetSuite account configuration change removed integration access.

Expensify cannot sync with NetSuite unless the integration is enabled.

How to Fix the NS0123 Sync Error

Step One: Enable the Expensify Integration in NetSuite

1. Log in to NetSuite as an Administrator.
2. Go to Setup.
3. Select Integrations.
4. Click Manage Integrations.
5. Locate the Expensify Integration.
6. Ensure the integration is enabled.
7. Save your changes.

Step Two: Sync the Workspace in Expensify

1. In Expensify, go to Settings.
2. Select Workspaces.
3. Select your Workspace.
4. Click Accounting.
5. Click Sync.

Once the integration is enabled in NetSuite and the Workspace is synced in Expensify, the connection should complete successfully.

FAQ

Do I Need to Reconnect the Integration?

Not usually. Enabling the integration in NetSuite and running Sync in Expensify typically resolves the issue.

Does NS0123 Mean My Data Is Lost?

No. This error only indicates that the integration is disabled. Your data remains intact in both Expensify and NetSuite.