CER493 Export Error in Certinia Integration

If you see the error:

CER493: Necessary field unavailable in mapping.

This means the GLA Code (Billable) field is not accessible or editable for the Certinia role connected to the integration, preventing the export from completing.

Why the CER493 Export Error Happens in Certinia

The CER493 error typically indicates:

• The GLA Code (Billable) field exists but is not accessible to the connected user role.
• The field is not marked as editable under field-level security.
• Certinia validation failed due to restricted field access.

Certinia requires the integration role to have editable access to this field when billable settings are enabled.

This is a Certinia field accessibility configuration issue, not a Workspace configuration issue.

How to Fix the CER493 Export Error

This issue must be resolved in Certinia.

1. Log in to Certinia.
2. Go to Setup.
3. Navigate to Object Manager (or Build > Create > Objects, depending on your configuration).
4. Select Expense Type GLA Mapping.
5. Click Fields & Relationships.
6. Select GLA Code (Billable).
7. Click View Field Accessibility.
8. Locate the role used for the integration.
9. Ensure the field is marked as Editable.
10. Save your changes.

After updating field accessibility:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Then retry exporting the report.

FAQ

Can I Retry the Export?

Yes. After updating field accessibility and selecting Sync Now, retry the export. If the error persists, confirm the correct role has editable access.

Does CER493 Mean the Field Does Not Exist?

No. The field typically exists but is not accessible or editable for the connected role.

Is CER493 Caused by Workspace Settings?

No. CER493 is triggered by field-level security settings in Certinia. Workspace accounting settings are not the cause.