CER937 Error in Certinia Integration

If you see the error:

CER937: Please update Expensify in Certinia.

This means Certinia has detected that the Expensify integration configuration is outdated and must be updated before exports or syncs can proceed.

Why the CER937 Error Happens in Certinia

The CER937 error typically indicates:

• A newer version of the Expensify integration is available in Certinia.
• The existing integration configuration has not been updated.
• Certinia is blocking exports until the integration version is aligned.

This is a Certinia configuration issue, not a Workspace configuration issue.

How to Fix the CER937 Error

This issue must be resolved in Certinia.

1. Log in to Certinia as an administrator.
2. Locate the Expensify Integration configuration.
3. Select the option to Update the integration.
4. Follow any prompts to upgrade, reinstall, or refresh metadata.
5. Confirm API credentials or OAuth tokens if prompted.
6. Save your changes.

If you do not see an update option, contact your Certinia administrator or Certinia support to confirm access to the latest integration release.

After updating Certinia:

1. Go to Settings > Workspaces.
2. Select your Workspace.
3. Click Accounting.
4. Click Sync Now.

Then retry exporting the report.

FAQ

Can I Retry the Export?

You can attempt to retry the export after updating the integration and selecting Sync Now. If the error persists, confirm the integration version in Certinia is current.

Does CER937 Mean My Data Is Lost?

No. The report remains in Expensify. The export is simply blocked until the Certinia integration is updated.

Is CER937 Caused by Workspace Settings?

No. CER937 is triggered when Certinia requires an integration update. Workspace accounting settings are not the cause.