FAQ

My company is using Expensify. How do I get started?

You'll be invited to a policy via email by your company's admin. You will then click the validation link included in the email to set up your account. It takes seconds!

What is SmartScan and what's the big deal about it?

Ahh, SmartScan is the bread-and-butter of Expensify and where the magic begins! Our patented Optical Character Recognition technology allows you to snap a picture of a receipt (or email it to receipts@expensify.com from the email address you use to log in to Expensify) which will automatically generate an expense using the merchant, date, and amount. Toss that receipt and forget about it. Your work is done.

How do I create and submit a report?

Once you SmartScan a receipt, a report will open on your behalf with the automatically-populated SmartScan expense when your company is using Scheduled Submit. Automatically created expenses and automatic reports? Yeah, we kinda make this a little too easy for you. 

To submit the report, simply open the report and click the green Submit button. The system will know who you should send the report to and their email address will be automatically populated. Admins have the ability to automate this process for you also with Scheduled Submit.

How do I get paid?

If you have a direct deposit account set up and your company is issuing payment via Expensify, you will get your money back in as little as a single business day once your report is approved by your employer!

Still need help?

Our friendly support team is here to help! Send us an email to help@expensify.com and we'll get back to you within 24 hours.